Shipping Policy
Hiauspor ("we" and "us") is the operator of (https://hiauspor.com.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
For all regions, we provide free delivery service, you can also choose a faster delivery service, but additional charges are required.
Standard shipping: Free, 10-20days
Fast shipping: $3.99, 7-15days
This price will be the final price for shipping cost to the customer.
2.1 Remote area
Free delivery service is not available for the following areas：
1. Alaska
2. Guam
3. Hawaii
4. Puerto Rico
The above areas will be charged $2 with a "remote area" delivery fee. Thank you for your understanding.
3. Returns
Customers have the right to apply for a return within 30 days of receiving their item(s).
If the return is due the consumer, for instance, the items is as expected, but you changed your mind, then you are responsible for the shipping fee. The specific fee is based on the shipping company you choose.
If the goods received are damaged or not correct, then the consumer is not required to bear the shipping fee, and no restocking fee will charged to the consumer for the return.
Please refer to our refund policy for details.
4. Delivery Terms
4.1 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.3 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at info@hiauspor.com